Epiplex500 at Work in Health Care - Situation at a Glance
The hospital described in this study is one of the more profitable hospitals in the southeast region.
The training department
is responsible for about 200 applications that are used in the hospital network. The hospital has embarked upon a major
implementation for automating and improving their mission critical business and they are leveraging epiplex500 as a process
management platform for the
hospital-wide project.
The hospital's application network has applications in mainframe/ emulators and windows environments. They are in the process
of porting many applications to Windows.
Strategic Goals
Increase usability, performance and proficiency on applications and the people that operate them,
there by increasing the quality of service delivered.
Reduce the time, cost, and complexity of training personnel on a diverse range of applications.
Maximize the value of current applications by adding a productive method for users to execute.
Reduce the costs of change management in redeploying changes to applications.
Challenges and Objectives
The hospital has found it extremely difficult to conduct performance support programs for
all the applications that are deployed or planned.This is based on the following challenges:
Large number of employees: 14,000.
Number and complexity of applications: 200
20 of these applications are used by over 1000 people and 10 are used by over 10000 people.
Many end-users are doctors who must have an intuitive means of operating the hospital applications. These users have no
time for training programs.
The number of end-users, resources, and budget are not sufficient to successfully rollout an effective performance and training
program.
Many of the applications are under development and undergo frequent changes causing a costly and ineffective
change
management situation. Application documentation and communication of new processes have become very difficult and inefficient
While these challenges are potentially crippling to ongoing operations and productivity, the hospital's strategic goals are to
expand coverage, and add people resources which must be enabled by the applications to effectively run the hospital network.
Epiplex500 Solution
The hospital implemented Epiplex500 focusing on supporting the applications, people, and content required
to effectively execute and
refine the applications being deployed. The implementation automatically captures the process steps in the application and deliver the completed process to all participants in the form of process guides, documentation, and performance models thereby enabling the
users to review
the appropriate application steps to complete their function.
Key Benefits and ROI with Epiplex500:
Ease of developing the process execution for deployment Many of the functional developers responsible
for the deployment
are not IT programmers and do not have in-depth knowledge of the application. Development time is reduced from 4 weeks
to less than 2 days per deployment.
The time to capture and deploy the right process to the users saves a great deal of time in deployment and allows for more
efficient distribution of the application.
Content and examples were generated quickly allowing for rapid deployment and change management.
Process documentation and training simulation functions are being used to capture and deliver Being able to develop the
documentation one time as the process is executed provides real-time content.
This saves time and resources since training and
documentation for one application could take up to 2 months to develop.
Epiplex500 reduced the development time from 2 months
to 1 day yielding an estimated cost savings of $20K per application.
Resource savings for process experts and content developers are now realized allowing the hospital to reduce the manpower
