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The Enterprise Performance Improvement business unit of Epiance Inc of California became a separate and independent business
through a Management Buy-Out (MBO) in September 2007. The award winning technology of the Epiplex suite of products form the
corner stone of the new businesses focus with addition of a Client Services business unit which is provides Off-Shore Outsourced
Software Development plus an Outsourced Technical Support & Helpdesk Service and also includes a Performance Consulting practice.
The new company Epiance Software is headquartered in Bangalore India . The original company was founded in 2001 and
headquartered in Saratoga , USA , with operations in India and Japan .
The Epiplex suite of products provides business process performance solutions around the globe. Epiplex has customers in insurance,
financial services, telecommunications, technology, utilities and government, including: Aetna, The Hartford, Morgan Stanley, IBM, Cisco,
Microsoft, NEC, Canon, Hitachi , Nissan, Toyota , SBC, and the United States Internal Revenue Service. Epiplex partners with top resellers
and systems integrators to provide tailored process performance solutions in the United States , UK and Europe, Japan , Australia , Asia
pacific and the Middle East .
Epiance established immediate leadership in mass-customized process training technology with Epiplex, an award-winning software
product suite. Epiplex made it possible, for the first time, to quickly and completely capture correct application usage by subject matter
experts, generating deliverable process training simulations and documentation in hours instead of days or weeks. In 2001, Epiplex
extended the application of its unique capture technology to the end user desktop with IDT and epiCoach, providing just-in-time
guidance and assistance to all application users.
In 2005, Epiplex raised the bar again, introducing Process Performance Analysis to measure how people are performing business
processes, identify processes for improvement and validate the effectiveness of process training over time.
Epiplex patent pending technology:
- Captures in detail all work done using all applications on any collection of desktops.
- Analyzes those observations to build a store of objective facts that comprise the tasks and processes being executed.
- Turns those facts into a foundation for action: identification of best practices and practitioners; opportunities for process training
and practical, just-in-time assistance for the task at hand.
- Measures the results, objectively and comprehensively
- The product produces 5 key outputs: -
1. Simulation
2. Automated documentation
3. eLearning
4. 'live' in application support
5. Performance evaluation & measurement ( ROI )
- The Epiplex500 technology supports all languages: Available in US, English & all European Languages plus Indian languages,
Japanese, Korean, Thai and more.
- Epilex500's rapid intelligent capture capabilities allows the capture of any application that runs on windows - including Microsoft,
SAP, Oracle, Web, Peoplesoft, CAD, Green screen (such as RUMBA, Hummingbird, ESKER) amongst others
Epiance provides world-class process solutions to Global 1000 enterprises in a wide range of industries. Using our solutions, these companies are reducing their cost structures, establishing internal best practices, and increasing their ROI in all enterprise applications.
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Enterprise Performance Management (EPM) Epiance create and manage strategic solutions to ensure peak performance within an
enterprise. Information is gathered by monitoring, analyzing, and tuning resources to meet the client's requirements that create
desired outcomes and efficiencies. Our integrated approach to performance and availability uses processes, methods, and tools
that are proven on many global projects.
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